What must be done if a pharmacy receives damaged controlled substances upon delivery?

When a pharmacy receives damaged controlled substances upon delivery, it is essential to document the damages and inform the supplier. This process is critical because it ensures proper tracking and accountability for these controlled substances, which are regulated by federal law due to their potential for abuse and dependence.

Documenting the damage provides a record that can be important for both legal compliance and inventory management. This step helps maintain accurate inventory records, which is crucial for compliance with DEA regulations. Informing the supplier allows them to take appropriate action, such as issuing credits or sending replacements, and ensures that the responsibility for the damaged items is clearly defined.

In contrast, accepting and logging the damages could lead to discrepancies in inventory and potential legal repercussions, as it does not adequately address the proper handling of controlled substances. Rejecting the delivery and reporting to the DEA might be excessive unless the damaged substances pose a specific legal concern. Disposing of the goods immediately without proper documentation could violate both DEA regulations and pharmacy policies regarding the handling of controlled substances.

Thus, documenting and notifying the supplier aligns with best practices for managing controlled substances, ensuring compliance and proper accountability within the pharmacy's operations.